Gaming is a form of entertainment — not a solution to life's problems. a89 believes a healthy and safe gaming experience is the best experience.
A89 is always here to ensure your gaming experience stays healthy, enjoyable, and in control.
Set your own daily, weekly, or monthly deposit limit. No transactions beyond the set limit are possible — it's the first step in protecting your finances.
Track how long you have been playing. Use the auto-break feature after a set period. Regular breaks are essential for healthy gaming habits.
Self-exclude for anywhere from 7 days to permanently whenever you need to. During this period, no promotional messages will be sent — your decision is fully respected.
Age verification is mandatory when registering at a89. No one under 18 is permitted to use the platform — this is a non-negotiable policy.
Our system automatically detects unusual gaming patterns and alerts members when needed. Your well-being is our priority.
If you're going through a difficult time, reach out to our 24/7 support team. Our trained staff are always ready to offer the right guidance and assistance.
Responsible gaming means using gaming as a healthy form of entertainment — not as a way to earn money or relieve stress. At a89, we believe gaming is most enjoyable when it is controlled, mindful, and planned.
Millions of people in Bangladesh enjoy online gaming for entertainment. But when it goes beyond healthy limits, it can lead to financial and family problems. a89 is committed to preventing those issues before they start.
Our responsible gaming policy is more than a set of rules — it is a sincere commitment to our members. Our goal is for every member to have a healthy and enjoyable gaming experience.
Keep in Mind: Gaming is for entertainment. Placing larger bets to chase losses is never the right decision.
Problem gambling often develops gradually. Watch out for the signs below — if any of them apply to you, don't wait to seek help:
Warning: If you identify with more than three of the signs above, contact our support team immediately or activate the self-exclusion feature.
Ask yourself the questions below and answer honestly — this is just between you and you:
In the past month, have you spent more money on gaming than you planned?
Have you tried to stop gaming and failed?
Have you hidden your gaming from family or people close to you?
Have you placed bigger bets trying to win back money you've lost?
Has gaming caused problems with your work, sleep, or relationships?
Have you felt mentally uncomfortable or restless when you were unable to game?
Result: If you answered "Yes" to more than 3 questions, now is the right time to start using the responsible gaming tools.
A89 has built a set of practical tools to make responsible play easier for its members. All of these can be activated at any time from your account settings:
Set a daily, weekly, or monthly deposit limit that works for you. Lowering the limit takes effect immediately, but increasing it requires a 24-hour waiting period — a built-in safeguard against impulsive decisions.
Decide in advance how long each gaming session will last. Once the time is up, the system will automatically send you a reminder and can end the session if needed.
Need a short break? Self-suspend your account for anywhere between 1 day and 6 weeks. You won't be able to log in during this time, but your account balance will remain safe.
If you need longer-term support, you can suspend your account for anywhere from 6 months to permanently. While self-exclusion is active, no promotions or bonus offers will be sent to you, and any attempt to open a new account will be blocked.
How to activate: Log in to your account → Settings → Responsible Gaming → select your preferred tool. If you need help, email [email protected] directly.
Follow the steps below to get started with responsible gaming:
Before you start playing, decide how much you are comfortable spending. This should be money you can afford to lose — never funds set aside for living expenses or savings.
Set a daily time limit for gaming before you start. Use a phone alarm or a89's session timer to keep yourself on track.
The "I'll win it all back" mindset is the most dangerous one. Once your budget is gone, stop gaming for the day.
Avoid placing large bets when you're stressed, upset, or emotionally charged. If you're not in a calm headspace, it's best to skip gaming for the day.
Take at least a 10–15 minute break every hour. Get up, drink some water, take a short walk — it keeps your decision-making sharp.
Let a family member or trusted friend know about your gaming habits. An outside perspective can often help catch problems before they escalate.
A89 strictly prohibits anyone under 18 from using the platform. Age verification is mandatory at registration, and any account under suspicion will have its access suspended pending verification.
Our advice for parents:
Important Notice: If an account belonging to someone under 18 is identified, it will be permanently closed and any deposited funds will be returned through the appropriate legal process.
Don't face gaming problems alone. Beyond a89's support team, there are several professional organizations that can help with complete confidentiality:
Seeking help isn't a sign of weakness — it takes real courage. Your wellbeing is what matters most to us.